UX Designer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take full responsibility for customer research from start to finish: recruit participants, create research scripts, moderate sessions, analyze findings, and draft recommendations.

• Develop both static and interactive prototypes and evaluate them with IT administrators prior to engineering commitment.

• Design components of web and native applications in advance to minimize UX refactoring.

• Collaborate with sales, customer success, and channel partner managers to engage users and establish direct customer connections.

• Articulate the distinctions among user personas and buyer types to effectively address issues.

• Assess the necessary level of research and processes for each project.

• Conduct quantitative research, including surveys, satisfaction and sentiment assessments, and unmoderated testing.

• Assist in establishing and interpreting quantitative product analytics.

• Ensure product decisions are backed by evidence and that initiatives are refined or discontinued before reaching the engineering phase.

• Enhance product usability while maintaining a swift shipping pace.

⛳️ Requirements

• Over 5 years of experience designing B2B software products that have been launched and are currently in the market.

• Proven ability to independently conduct user research from start to finish, including a comprehensive study walkthrough.

• Proficient in quantitative research methods, including conducting surveys, tracking satisfaction, or executing unmoderated testing at scale.

• Experience in measuring design effectiveness post-launch.

• Skill in building and testing prototypes with users.

• Background as the sole UX Designer on a product team, collaborating with engineers and a product manager.

• Preferred: Experience in designing for DevTools, IT, fleet management, security, or compliance products.

• Preferred: Experience with products where the buyer differs from the end user.

• Preferred: Familiarity with making front-end modifications using pull requests.

• Preferred: Experience in constructing or maintaining a design system.

• Preferred: Experience working in highly regulated environments.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Generous equity package.

• Annual Summit featuring an in-person company meeting each year.

• For United States employees: Healthcare, vision, and dental coverage through Thatch with a 70/30 employer/employee contribution split.

• For United States employees: 401k plan with a full match up to 3% of salary and a 50% match for the next 2% of salary.

• For United Kingdom employees: Statutory contributions towards pension plans.

• For United Kingdom employees: Availability of Enterprise Management Incentive (EMI) stock option scheme.

• Reasonable accommodations for individuals with disabilities during the application, interview, and employment process.