UX Designer

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Oversee the user experience strategy and design vision for AI-driven products, tools, platforms, and workflows.

• Create user experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions.

• Collaborate with AI architects, engineers, product owners, business leaders, and end users to convert AI capabilities into effective user-centered designs.

• Develop user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows.

• Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop reviews.

• Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions.

• Work alongside data, analytics, engineering, and platform teams to enhance AI experience design.

• Assist in enterprise AI governance experiences that encompass consent, disclosure, confidence indicators, explainability, exception handling, auditability, and user feedback.

• Establish design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions.

• Collaborate with change management, communications, training, and business readiness teams to facilitate adoption and deployment.

• Assess AI experiences through usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends.

• Provide design guidance, coaching, and thought leadership to product teams, delivery teams, and business stakeholders.

• Contribute to enterprise AI design standards, product strategy, tooling, and governance practices.

• Facilitate workshops, discovery sessions, design reviews, and stakeholder presentations.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited institution is required.

• A minimum of seven (7) years of relevant experience in user experience design, product design, digital experience strategy, or human-centered design is required.

• At least three (3) years of experience supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design is required.

• Strong preference for candidates with experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms.

• Experience in complex corporate environments with cross-functional teams is preferred.

• An equivalent combination of education and experience may be considered.

• Exceptional ability to translate intricate AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences.

• Advanced knowledge of UX design methodologies, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems.

• Proven understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design.

• Experience in designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools.

• Proficiency in Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms.

• Solid understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models.

• Ability to effectively collaborate with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams.

• Strong communication, facilitation, storytelling, and presentation skills.

• Capacity to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints.

• Knowledge of accessibility standards and inclusive design principles.

• Ability to thrive in a team environment.

• Capability to meet or exceed Performance Competencies.

• Ability to manage multiple priorities simultaneously and meet deadlines.

• Willingness to travel as needed.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when applicable and appropriate.

• Equal Opportunity Employer.

• Drug-Free Workplace.