UX Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Execute thorough usability evaluations of current applications and digital platforms.

• Detect usability challenges, friction points, navigation difficulties, and gaps in user experience.

• Conduct heuristic assessments based on recognized UX best practices.

• Evaluate user journeys and pinpoint chances to simplify and enhance interactions.

• Offer actionable recommendations for UX and design improvements.

• Suggest enhancements to user flows, navigation, information architecture, interaction design, and usability.

• Work in tandem with designers and development teams to convert findings into tangible enhancements.

• Create structured roadmaps for usability improvements.

• Prioritize suggestions based on customer impact, business value, complexity, and feasibility.

• Outline short-, medium-, and long-term initiatives for UX enhancement.

• Monitor the progress and effects of usability enhancements.

• Evaluate applications from the perspective of end-users and customer experiences.

• Conduct usability testing to confirm workflows and design enhancements.

• Assess end-to-end customer journeys across various digital touchpoints.

• Support initiatives aimed at improving NPS and other customer experience metrics.

• Analyze customer feedback and usability insights to foster ongoing improvement.

• Collaborate with Product Managers, Business Analysts, UI/UX Designers, Developers, and QA teams.

• Hold stakeholder workshops and present findings, recommendations, and roadmaps.

• Champion a user-centered and customer-focused methodology throughout the product lifecycle.

⛳️ Requirements

• 10 to 12 years of experience in UX, Usability Consulting, Customer Experience, or Digital Experience.

• Extensive experience in conducting usability analysis and heuristic evaluations.

• Practical experience in usability testing and assessing application experiences.

• Deep understanding of user-centered design principles.

• Experience in developing UX and usability improvement strategies and roadmaps.

• Strong background in customer journey mapping and identifying user pain points.

• Capability to provide actionable design and usability recommendations.

• Experience with enterprise or customer-facing applications.

• Strong skills in stakeholder management, communication, and presentation.

• Ability to link UX enhancements with measurable customer and business outcomes.

• Experience in Agile product development environments.

🏝️ Benefits

• Flexible work arrangements, including part-time options, working outside standard 9-5 hours, or remote work.

• Welcome back program supporting individuals returning after an extended break due to health or family matters.

• An inclusive and diverse workplace culture.

• Opportunities for career advancement.