Services Portfolio Strategy – Design Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the design framework, taxonomy, and schema for enterprise service offerings.

• Establish categories, scope, deliverables, pricing structures, customer outcomes, value definitions, delivery models, and operational considerations.

• Lead the creation of strategic, complex, and transformative service offerings.

• Ensure that services are differentiated, scalable, repeatable, operationally viable, and aligned with the portfolio strategy.

• Drive innovation in service design, encompassing AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions.

• Collaborate with Finance and business leaders to establish pricing design standards, value frameworks, monetization strategies, governance guidelines, and profitability targets.

• Work closely with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success.

• Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders.

• Provide leadership with informed insights on organizational service design capabilities and readiness.

⛳️ Requirements

• Extensive experience in service portfolio management, service design, product management, or a related strategic field.

• Proven success in defining enterprise-level strategies, frameworks, and standards that encourage widespread organizational adoption and measurable business results.

• In-depth knowledge of service design methodologies, outcome-driven offerings, portfolio strategy, and commercialization tactics.

• Advanced understanding of pricing, packaging, monetization, profitability analysis, and customer value frameworks.

• Excellent communication, facilitation, stakeholder management, and executive influence abilities.

• Capability to lead through influence across cross-functional teams.

• Experience in designing AI-enabled services or autonomous service experiences within an enterprise context.

• Familiarity with consumption-based, subscription-based, or modular service architectures and go-to-market commercialization strategies.

• Strong analytical, systems thinking, and strategic problem-solving skills.

• A history of thought leadership, knowledge sharing, promotion of industry best practices, and contributions that enhance team and organizational capabilities.

• Experience mentoring or developing portfolio or product management professionals in a dynamic, matrixed organization.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Inclusive workplace culture.

• Employee initiatives and community giving campaigns.