Utility Operations Associate – CTH 6 Months

This is a fully remote position, open to applicants in India.

📋 Description

• Facilitate the sharing of best practices and drive continuous improvement initiatives within the process.

• Communicate information promptly using suitable methods, including Scrum and email.

• Achieve key performance metrics such as working hours, CPA, absenteeism, TAT, and defect rates.

• Consistently update process changes and address queries or Scrum discussions related to the process.

• Oversee internal targets and ensure deadlines are met.

• Review and confirm the accuracy and completeness of source materials; follow up to amend or complete data as necessary.

• Collect, sort, tally, enter, and document data from electronic sources.

• Modify records by deleting, altering, merging, or adding data to files.

• Deliver results effectively in a high-pressure, fast-paced environment.

• Work autonomously and take individual responsibility for outcomes.

• Concentrate on solutions, identify drivers in data, and complete projects that involve data analysis, data entry, and presentations.

• Recognize relevant trends, conduct follow-up analysis, and create visual representations of data.

• Assess training needs in relation to soft skills and process requirements when necessary.

⛳️ Requirements

• Bachelor’s degree in any field.

• A minimum of 1-4 years of experience in Back Office roles within Corporate/MNC or an equivalent combination of experience, training, and/or education. Experience in Bill Processing is a plus.

• Demonstrated ability to produce complex data analyses and reports. A keen eye for detail is crucial.

• Fundamental knowledge of MS Office, particularly Microsoft Excel, along with basic computer operation skills.

• Self-motivated – must be able to work productively with minimal supervision and adapt to frequent system changes.

• Capability to thrive in a fast-paced, technical, cross-functional environment.

• Proficient communication skills in Business English, both verbally and in writing.

• Quick learner with a strong attention to detail.

• Ability to formulate logical and objective conclusions, recognizing alternatives and their implications.

• Team player with a professional demeanor.

• Willingness to work in shifts (including night shifts) and 24/7 if necessary.

• Advanced Excel skills are a plus.

• Certification in any manual or automated testing course.

🏝️ Benefits

• Contract-to-hire arrangement.

• Equal employment opportunity and an inclusive workplace.

• Diverse and inclusive team environment.