Utility Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage over 50 inbound calls each day

• Assist customers with billing inquiries, payment processing, delivery issues, and urgent requests

• Deliver outstanding customer service and resolve problems effectively

• Accurately document interactions with customers

• Utilize CX1/NICE and Cargas software systems

• Provide support during increased call volumes in peak seasons (December-February)

⛳️ Requirements

• Prior experience in customer service is essential

• Excellent communication, listening, and problem-resolution abilities

• Proficient in Microsoft Office 365 and familiar with basic office technology

• Capability to work independently in a remote setting

• Must demonstrate flexibility and be available to meet business needs during busy periods

• Bilingual in Spanish is an advantage

🏝️ Benefits

• Opportunities for overtime, including weekends and support during storms

• Comprehensive medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance options

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employees and their dependents

• Short-term and long-term disability insurance

• Health Spending Account (HSA)

• Transportation assistance

• Employee Assistance Program

• Paid Time Off (PTO), Vacation, or Sick Leave