Utility Credit Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Investigate utility invoices and pinpoint credit balances that need attention.

• Collaborate with utility providers to request refunds or transfers for credit balances.

• Engage with suppliers and internal teams to address pending requests.

• Take ownership of credit balance requests from start to finish.

• Ensure requests are managed within a target resolution timeframe of 60 days.

• Keep precise records of credit balance requests.

• Monitor request status and provide daily updates using Excel spreadsheets and the company's dispute management system.

• Record actions, communications, follow-ups, and resolutions diligently.

• Keep track of aging requests and proactively follow up on items needing further action.

• Communicate effectively with utility suppliers, internal teams, clients, and other stakeholders.

• Respond to emails and requests within a 48-hour timeframe.

• Conduct weekly or bi-weekly follow-ups on outstanding items.

• Assist with special projects, reporting, and analytical tasks.

• Provide support across Managed Services clientele.

• Help with unbilled active sites and other operational initiatives.

• Serve as backup support for team members as needed.

• Adapt to evolving priorities and workload demands.

⛳️ Requirements

• Exceptional attention to detail and precision.

• Strong analytical and problem-solving capabilities.

• High level of ownership and accountability for assigned responsibilities.

• Ability to handle multiple requests and priorities in a fast-paced environment.

• Excellent written and verbal communication skills.

• Strong follow-up and time management abilities.

• Proficiency in Microsoft Excel and related reporting and tracking tools.

• Capacity to work autonomously while effectively collaborating with internal and external partners.

• Willingness to learn about utility billing, invoice management, and associated software systems.

• Flexibility to work during US business hours or a mixed US/India schedule, depending on business needs.

🏝️ Benefits

• Advance your career by joining a dynamic, innovation-driven technology company.

• Enjoy a fully remote work arrangement.

• Potential for schedule flexibility: US business hours or a mix of US and India business hours, depending on business needs.