User Operations Associate, Content Moderation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee user-submitted content, which includes reviews, images, and user profiles.

• Assess content in accordance with Yelp’s Content Guidelines and Terms of Service.

• Eliminate content that presents conflicts of interest, contains inappropriate material, or involves any form of abuse.

• Implement team policies and procedures effectively.

• Communicate decisively with users regarding moderation outcomes.

• Achieve or surpass the required minimum number of cases resolved.

• Collaborate across departments with other User Operations teams.

• Offer constructive feedback to managers on process, policy, and documentation enhancements.

• Escalate cases as needed and assist in building consensus.

⛳️ Requirements

• A minimum of 1 year of professional experience.

• Excellent research abilities.

• A passion for reading.

• Consistently meet or exceed quality standards.

• Comfort or willingness to work in a quota-driven setting.

• A positive, collaborative mindset.

• Availability during the core hours of the department, from 10 a.m. to 3 p.m. Pacific Time.

• Capacity to work full-time, 8 hours each weekday during regular business hours.

• Bachelor's degree is preferred.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage starting on your first day.

• 15 days of paid time off (PTO), increasing with 2 or more years of service.

• 12 paid holidays.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Potential for bonuses.

• Option for full-time remote work.