User Operations Associate, Content Moderation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee content moderation, including user and business owner-submitted reviews, photos, and profiles.

• Implement team policies and guidelines effectively.

• Communicate clearly with users concerning moderation outcomes.

• Achieve or surpass the required minimum number of cases resolved during work hours.

• Collaborate with other User Operations teams across the organization.

• Provide constructive feedback to managers regarding process, policy, and documentation enhancements.

• Assess content in alignment with Content Guidelines and Terms of Service.

• Escalate cases when appropriate.

• Contribute to team consensus-building by sharing and supporting conclusions.

⛳️ Requirements

• Bachelor's degree (preferred).

• Minimum of 1 year of relevant work experience.

• Passion for Yelp’s mission.

• Positive attitude and team-oriented mindset.

• Enjoy reading and possess excellent research capabilities.

• Dedication to consistently meeting or exceeding quality standards.

• Comfortable with or willing to adapt to a quota-driven environment.

• Availability during the department's core hours from 10 a.m. to 3 p.m. Pacific Time.

• Ability to work full-time, 8 hours each weekday.

• Capability to work remotely from within the United States.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off (PTO), increasing after 2 or more years of service.

• 12 paid holidays each year.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account options.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Potential for bonuses.

• Reasonable accommodations provided for individuals with disabilities.