Uninsured Recovery Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee uninsured and contractual recovery cases, including incidents and unreturned rental vehicles, from initial evaluation to resolution.

• Assess claim documents, rental contracts, vehicle return records, liability details, and loss amounts to establish a solid foundation for recovery efforts.

• Identify and reach out to responsible parties, clarify outstanding obligations, and handle inquiries or disputes in a professional manner.

• Negotiate settlements and payment arrangements within designated authority, taking into account individual circumstances and payment capabilities.

• Monitor payment schedules, follow up on overdue payments, and determine suitable next actions.

• Identify cases that necessitate further investigation, management review, or referral to designated collection or legal partners.

• Keep precise records of communications, negotiations, payments, and decisions made.

• Collaborate closely with claims handlers, rental operations, and recovery colleagues to verify vehicle status, resolve missing information, and advance files effectively.

• Achieve recovery, service, quality, and productivity objectives while adhering to company policies and relevant regulations.

• Contribute ideas that enhance recovery procedures and improve the experience of individuals interacting with the team.

⛳️ Requirements

• Experience in insurance claims, recoveries, subrogation, collections, or a similar customer-facing negotiation position.

• Excellent communication skills and the capability to manage sensitive or challenging conversations with composure.

• A pragmatic approach to negotiation, balancing recovery prospects with realistic outcomes.

• Strong organizational and follow-up abilities, with experience in managing multiple cases and deadlines.

• Keen attention to detail and confidence in reviewing documents, calculating balances, and documenting decisions.

• Proficiency in working with claims systems, spreadsheets, and digital communication tools.

• Integrity, empathy, and sound judgment when dealing with personal and financial information.

• Experience with motor claims and uninsured motorist recoveries (preferred).

• Familiarity with liability assessment, recovery documentation, and payment plan management (preferred).

• Experience in recognizing financial hardship and managing disputed claims (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and advancement.

• Supportive and collaborative work environment.