Underwriting Specialist I

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Conduct outreach to designated members and providers through phone calls, emails, or letters to promote health care appointments.

• Prepare and verify processed files for imaging and storage.

• Oversee document retention and storage procedures.

• Manage and maintain records of received documents diligently.

• Generate application files from electronic resources.

• Input document numbers for approved files into the tracking system.

• Confirm and enter application approval and acceptance details.

• Release files to the Membership department for activation.

• Create correspondence and audit outgoing communications.

• Investigate and document miscellaneous correspondence received by the department.

• Make, receive, and log phone calls accurately.

• Implement changes to Underwriting, State, or Federal policies to ensure compliance with current requirements.

• Monitor production statistics effectively.

• Adhere to MTM and HIPAA Privacy standards strictly.

⛳️ Requirements

• High School diploma or GED equivalent.

• One year of experience in a medical office, customer service, or call center, or an equivalent combination of education and experience.

• Ability to exercise sound judgment, initiative, and discretion in a mature, sensitive, and confidential manner.

• Capable of typing 30 words per minute with 95% accuracy.

• Proficient in computer skills, including Microsoft Office (Word, Excel, Outlook) or similar software.

• Ability to learn and utilize complex systems efficiently.

• Strong organizational skills with the ability to prioritize and manage multiple tasks.

• Proven ability to establish effective working relationships with colleagues and clients.

• Committed to maintaining attendance and production standards at or above departmental expectations.

• Excellent oral and written communication skills.

• Knowledge of medical terminology is preferred.

• Experience with AI tools and technologies is highly desirable.

• Must have access to a personal mobile device for Multi-Factor Authentication.

• Background check is required.

🏝️ Benefits

• Competitive salary.

• Market-leading 401(k) plan with a significant company match.

• Opportunities for bonuses.

• Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.

• Annual employer contribution to a health savings account.

• Generous paid time off.

• Ten company-paid holidays.

• Retirement plan with company match and potential discretionary contributions based on company performance, with no vesting period.

• Up to 12 weeks of paid parental leave, subject to eligibility.

• Award-winning wellness programs that offer rewards for participation.

• Employee Assistance Fund.

• Commute and parking benefits.

• Work-from-home options available for most positions.

• Employee resource groups.

• Cambia-supported community outreach initiatives.

• Requirement for a wired internet connection for work-from-home roles.

• Access to a personal mobile device for Multi-Factor Authentication.