Life Underwriting Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Direct and oversee the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary management of underwriter personnel.

• Supervise and organize division workflow while managing Underwriting projects, customer service initiatives, work efforts, and risk assessments.

• Lead intricate system and process enhancement initiatives within the Underwriting Department.

• Act as a communication liaison and technical problem-resolution resource for field management, agents, company leaders, other firms, and insurance regulatory bodies.

• Formulate, implement, and monitor customer service standards for agency-level staff and the Field Force.

• Plan, direct, and coordinate activities of the Underwriting unit while upholding service standards, achieving favorable mortality experience, and ensuring persistence at the most economical net cost.

• Supervise and guide underwriter work activities and risk evaluations.

• Oversee performance management, career development, goal setting, assessments, coaching, referral processes, case audits, and training.

• Coordinate and establish new underwriting guidelines, practices, and procedures.

• Provide leadership for workflow, process alterations, and systems development initiatives.

• Serve as a liaison to other insurance operations departments.

• Execute change management and communication strategies.

• Initiate communication to address technical issues with field management.

• Recommend and implement enhanced service strategies and work efficiencies.

• Organize and conduct field visitation programs and videoconferences.

• Manage the budget for the respective unit.

• Address complex and sensitive customer service complaints and inquiries in accordance with National Association of Insurance Commission guidelines.

⛳️ Requirements

• Bachelor’s degree and/or an equivalent combination of education or progressively responsible work experience.

• Experience may include people management, Lead Underwriter Consultant roles, and training development of underwriters at all levels leading to performance enhancements.

• Previous experience in life underwriting is preferred.

• Proven track record of achieving results.

• Demonstrated skills in relationship-building, planning and directing work, decision-making, communication, and change management.

• Strong project management abilities with a capability to lead or manage departmental projects or process improvement initiatives.

• Keen interest in people development, with proficiency in staff selection, assignment, training, development, motivation, and recognition.

• Outstanding communication skills with a proven ability to foster trusted relationships and effectively negotiate issues with the field, policyholders, and employees.

• A minimum of seven years of operational experience is preferred.

• Advanced skills in accountability, adaptability to change, insurance knowledge, learning agility, critical thinking, negotiation, managing objections, adaptive communication, and customer centricity.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and continuing education.

• Flexible work arrangements and a supportive work environment.