Tuition Field Coordinator I

This is a fully remote position, open to applicants in Florida.

📋 Description

• Align with the company's and subsidy’s tuition strategy, objectives, and goals; effectively adapt to changing circumstances.

• Acquire agency contracts and thoroughly review all agency requirements.

• Process and maintain authorizations; collaborate with centers and agencies to ensure reimbursements.

• Complete accounts receivable transfers and discounts; compile weekly details and update field operations.

• Review attendance documentation and execute the billing process in compliance with agency guidelines.

• Reconcile payments with accounts receivable, perform AR adjustments, and address re-billing and/or refund opportunities.

• Follow up on all accounts receivable and prepay balances until they are fully resolved.

• Prepare and distribute reports, monitor unusual items, and resolve or escalate issues as needed.

• Audit and reconcile center financial records and make necessary adjustments.

• Maintain and store subsidy records in accordance with agency guidelines and company policies and procedures.

• Build effective relationships with both internal and external partners, including field operations and child care agencies.

• Maintain a customer-focused approach and engage in huddle calls and center director meetings.

• Prepare audit documentation and report notifications related to agency audits.

• Demonstrate complete ownership for assigned centers.

• Execute all functions in a timely and accurate manner.

• Undertake other related duties as assigned.

⛳️ Requirements

• High School diploma is required.

• Experience in bookkeeping, billing, and accounts receivable is preferred.

• Proficiency in 10-key data entry.

• Strong digital literacy with financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email.

• Skills in customer service, professionalism, conflict resolution, and collaboration.

• Excellent verbal and written communication skills.

• Effective personal organizational skills and a capacity for learning agility.

• Ability to work independently.

• Strong analytical and problem-solving abilities.

• Capability to meet deadlines by prioritizing tasks in a multitasking environment.

• Willingness to work overtime hours as required.

• Ability to endure long periods of sitting and frequent use of computers and telephones.

• Occasional overnight travel may be necessary.

• Ability to travel between different center and office locations as needed.

🏝️ Benefits

• Discounted child care benefits.

• Medical, dental, and vision benefits for employees and their families.

• Pet benefits included with medical, dental, and vision coverage.

• Employee assistance programs supporting mental health and personal development.

• Health and wellness programs.

• Paid time off.

• Discounts on work necessities, such as cell phones.