TSC Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver staffing assistance across various roles by employing a consultative method with hiring managers and candidates.

• Conduct consultative calls with hiring managers to evaluate needs and devise sourcing strategies.

• Utilize procurement technologies to streamline role fulfillment and advance requisitions through client workflows.

• Provide comprehensive information and data to the talent supply chain through documentation and consultation calls.

• Track requisition progress and conduct follow-ups.

• Review resumes applying candidate assessment and selection techniques to shortlist qualified candidates.

• Assist with timecard, expense management, invoicing, and correction processes.

• Organize and schedule interviews.

• Negotiate bill rates in line with current market trends.

• Oversee market objectives, competing priorities, Kelly processes, technology, and documentation requirements.

• Ensure KPI and SLA targets are achieved and engage in continuous improvement and service delivery efforts.

• Employ bill-rate benchmarking and competitive bidding to control customer costs.

• Develop and sustain relationships with customers and suppliers.

• Identify service delivery challenges and offer prompt solutions.

• Collaborate with suppliers to address operational issues and escalate as necessary.

• Contribute client and requirement insights during the annual supplier summit.

• Utilize client and market data to establish realistic expectations for the recruiting cycle.

• Work autonomously, take initiative, and make informed decisions.

• Gain familiarity with procurement tool functionalities and capabilities supporting KellyOCG’s MSP solution.

• Aid in technology updates by clarifying new functionalities to clients and suppliers.

• Address basic procurement-technology issues escalated by clients or suppliers.

⛳️ Requirements

• Minimum of 2 years of relevant experience.

• Background in recruitment or a similar field; experience in temporary labor, service levels, and/or customer service industries.

• Capability to multitask while maintaining meticulous attention to detail.

• Outstanding communication skills in both one-on-one and group environments with internal and external stakeholders.

• Technical proficiency in MS Office, internet applications, and VMS tools.

• Experience with Beeline, including Admin Configuration, distribution lists, job posting templates/job catalogs, and Activity items.

• Demonstrated ability to establish and nurture strategic relationships.

• Proficiency in managing MSP KPI and SLA performance, conducting root cause analysis, ensuring reporting accuracy, and implementing continuous improvement plans.

• Capacity to collaborate with Account Managers and lead delivery enhancement initiatives.

• Skill in evaluating candidates against established criteria and leveraging program data to inform customers and suppliers while driving change.

• Experience in supply base management, including supplier onboarding, scorecards, and performance initiatives.

• Strong verbal and written communication capabilities.

• Process-oriented with expertise in client consultation within an MSP framework.

• Solid experience in invoice resolution within an MSP context, including an understanding of invoice rejection reasons and resolution processes.

• Bachelor’s degree or certification in Business/Human Resources or equivalent experience.

🏝️ Benefits

• Comprehensive compensation package including applicable benefits related to the position.

• Benefits aimed at total well-being.