T&S Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough investigations of safety incidents from start to finish, providing timely and customer-centric resolutions.

• Classify incidents accurately, evaluate their severity, and make just and well-informed decisions regarding deactivation.

• Create and execute safety initiatives, tools, and processes aimed at minimizing incidents and enhancing platform integrity.

• Establish and maintain marketplace safety standards through effective policy development and recommendations.

• Collaborate cross-functionally with Support, Product, Legal, and other teams to enhance safety outcomes.

• Evaluate safety and compliance risks, devising strategies to bridge gaps and avert future occurrences.

• Track and report on safety and compliance metrics, analyze trends, and suggest data-driven enhancements.

• Act as a subject matter expert on Trust & Safety policies, offering guidance internally and externally.

• Continuously refine the incident reporting and investigation processes.

• Engage with customers and partners in a professional and urgent manner to guarantee high-quality resolutions.

• Remain updated on product developments to ensure accuracy and consistency within safety operations.

• Complete the application, case study, case study interview, Head of Operations interview, and culture interview phases.

⛳️ Requirements

• Capability to address customer incidents with empathy and prompt action.

• Exceptional judgment and the ability to make difficult decisions.

• Outstanding written and verbal communication skills.

• Proficiency in navigating ambiguous situations with sound judgment.

• Skill in identifying potential risks and de-escalating situations.

• Leadership qualities, motivation, self-direction, and initiative.

• Ability to work independently while maintaining organization.

• Detail-oriented approach.

• Ethical integrity and unbiased decision-making skills.

• Preferred: 3+ years in a customer-facing position.

• Preferred: 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related areas.

• LVN or RN credentials are highly regarded.

• Proficiency in utilizing statistical tools and techniques to analyze, interpret, and present safety-related data.

• Must possess authorization to work in the country of residence.

• Must be a taxpayer in the US.

🏝️ Benefits

• Remote-first flexibility allowing work from various locations.

• A dynamic startup environment that encourages curiosity, independence, and personal growth.

• Skills-based hiring process emphasizing real-world problem-solving capabilities.

• An opportunity to make a substantial impact on customers across both sides of the marketplace.