Trust & Safety Manager, Policy & Risk Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Trust & Safety and integrity policies, overseeing their creation, revision, version control, and retirement.

• Formulate policies addressing emerging risks by analyzing incident trends, regulatory changes, and industry standards.

• Establish enforcement standards and decision-making frameworks.

• Shape and ultimately manage the appeals framework.

• Ensure that policies are consistent with the Terms of Service and are reviewed against actual incidents.

• Maintain logs of policy changes and governance procedures.

• Co-manage quality assurance and calibration processes in collaboration with Operations Enablement.

• Convert policy changes into training materials, workflows, and tools.

• Oversee trend analysis and regular risk reporting related to incidents, reports, enforcement actions, and appeals.

• Monitor and enhance risk signals for members and vendors.

• Identify emerging threats and evaluate their potential impact.

• Lead root-cause analysis for significant incidents and recurring problems.

• Provide data-driven recommendations to Product, Policy, and Operations teams, and track their implementation and effectiveness.

• Translate complex risk findings into comprehensible narratives for leadership.

• Aid in the detection of fraud and abuse through pattern and link analysis.

• Investigate referral and promotional abuse, as well as suspicious booking activities.

• Collaborate with Product and Policy teams on root-cause mitigations.

⛳️ Requirements

• Over 8 years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance.

• Proven history of conducting risk or trend analysis that has influenced product, policy, or operational decisions.

• Proficient in working directly with data to identify trends and create reports; experience with SQL or similar tools is highly preferred.

• Background in managing or developing Trust & Safety policies, enforcement standards, appeals processes, or QA/audit programs within an active enforcement setting.

• Familiarity with fraud, abuse, or platform misuse is essential.

• Exceptional written and verbal communication skills.

• Strong judgment, comfort with uncertainty, and the ability to make principled trade-offs.

• Experience in a marketplace, booking, or two-sided platform business is preferred.

• Practical experience with link analysis, network analysis, or fraud detection tools is preferred.

• Experience in developing or co-managing QA or calibration programs for enforcement teams is preferred.

• Exposure to Trust & Safety regulatory environments is preferred.

🏝️ Benefits

• Competitive cash salary and equity options.

• Comprehensive health benefits package.

• Flexible time off policy.

• 12 paid holidays each year.

• 21 credits annually for stays in Kindred homes.

• Annual travel stipend of $4,000.

• Remote-first and flexible work environment.

• Opportunities to work from various locations and meet in person, including at Kindred HQ in San Francisco.

• Regular team and company offsite events.

• Join an inclusive and highly skilled team.

• Culture that emphasizes high standards, constructive feedback, and continuous growth.