Trust & Safety Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage assigned ticket queues, resolving cases while adhering to quality, accuracy, and turnaround expectations.

• Prioritize cases based on urgency and risk to minimize backlog and achieve service-level objectives.

• Assess evidence related to enforcement reports and implement consistent, policy-aligned measures.

• Examine flagged activities using internal tools, documenting rationale and results.

• Elevate unclear or high-stakes cases through the appropriate channels, providing supporting evidence and context.

• Detect emerging trends, unusual spikes, and repetitive tactics, bringing them to the team's attention.

• Engage in rotating on-call duties for periods of up to 7 days consecutively.

⛳️ Requirements

• 2–5 years of experience in trust and safety, fraud prevention, privacy, compliance, or a related operational role.

• Proven experience managing ticket-driven workflows while meeting productivity and SLA standards.

• Ability to consistently apply policy frameworks and discern when escalation is necessary.

• Strong attention to detail while handling high volumes of cases.

• Skills in pattern recognition and the ability to clearly summarize findings for a lead.

• Experience dealing with challenging or sensitive content and a willingness to do so.

• Familiarity with case management systems, investigative tools, and sanctioned AI-assisted processes.

• Adaptability to shift between queues as priorities change.

🏝️ Benefits

• Fully remote position, based in the U.S.

• Extensive health, dental, and vision insurance coverage.

• Generous paid time off (PTO).

• Paid holiday schedule.

• 401(k) retirement plan.