Trust & Safety, Intelligence Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Examine accounts, devices, transactions, receipts, redemptions, and behavioral data to uncover fraud, abuse, coordinated activities, policy evasion, incentive manipulation, and other potential threats.

• Carry out structured investigations into suspicious activities and emerging patterns of abuse.

• Discover connections between accounts, devices, identities, transactions, and behaviors to identify coordinated activities and fraud rings.

• Evaluate the extent, severity, root causes, and business implications of identified threats.

• Aid incident response by confirming threats, defining affected groups, suggesting containment actions, and documenting lessons learned.

• Convert investigative outcomes into detection requirements, rules, queries, alerts, dashboards, and scalable monitoring solutions.

• Create, test, document, and enhance rules-based detection systems.

• Monitor detection performance metrics, including alert volume, accuracy, false-positive rates, coverage, and overall effectiveness.

• Identify false positives, false negatives, detection gaps, and control deficiencies, recommending enhancements accordingly.

• Transform fraud intelligence into actionable recommendations for product controls, policies, operations, enforcement, and partner protections.

• Relay emerging risks and significant findings through established escalation channels.

• Provide analytical expertise for product launches, control assessments, vendor evaluations, and Trust & Safety initiatives.

• Share insights on threat trends, attacker behaviors, detection experiences, and investigative techniques.

• Maintain precise and reproducible documentation of investigative techniques, detection logic, assumptions, decisions, limitations, and results.

• Oversee investigations, detection improvements, and projects from initiation to completion.

• Manage sensitive information in compliance with privacy, security, and data-handling standards.

• Employ AI and automation responsibly while validating outputs and safeguarding confidential information.

⛳️ Requirements

• A minimum of 2 years of experience in fraud analysis, investigations, threat intelligence, trust and safety, risk operations, cybersecurity, data analysis, or a related discipline, or equivalent practical experience.

• Proficient in using SQL to query, join, validate, and analyze extensive datasets.

• Capable of investigating ambiguous or complex activities, identifying significant patterns, and drawing evidence-based conclusions.

• Experience in developing, assessing, or enhancing fraud rules, risk controls, alerts, monitoring, or investigative workflows.

• Familiar with precision metrics, false positives, false negatives, coverage, baselines, anomalies, and behavioral changes.

• Ability to quantify risk and communicate findings through documentation, data-supported recommendations, and presentations.

• Excellent organizational skills with the ability to manage multiple investigations or projects with minimal supervision.

• Preferred: experience in loyalty or rewards abuse, marketplace integrity, account abuse, e-commerce fraud, promotional abuse, or consumer-platform Trust & Safety.

• Preferred: knowledge of anomaly detection, device intelligence, identity risk, or behavioral analytics.

• Preferred: experience with rules engines, case-management systems, version-controlled detection logic, or third-party fraud-prevention platforms.

• Preferred: familiarity with adversarial behavior, fraud-ring analysis, incident response, or coordinated threats.

• Preferred: experience utilizing or developing AI-assisted workflows, automation, or analytical tools.

• Preferred: experience in translating investigative findings into enhancements in products, policies, operations, or enforcement.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) with dollar-for-dollar matching up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 annual education reimbursement.

• Employee Resource Groups.

• Flexible PTO.

• 9 paid holidays.

• Year-end week-long break.

• 14 weeks of fully paid parental leave.

• 6 additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for new family members.

• Fully remote work opportunity from anywhere in the US for US-based roles.

• Hardware and software provided for remote work.