Trilingual Customer Service

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide assistance to customers via chat and phone regarding products, orders, quality, and support.

• Ensure an exceptional service experience.

• Maintain up-to-date knowledge of products and processes.

• Collaborate with QA, training, and Team Leads.

• Communicate progress, questions, and opportunities with the team.

• Work rotating 8-hour shifts, including weekends, with 2 days off.

⛳️ Requirements

• Proficiency in English, Spanish, and French, with verbal and written communication skills at C1 level.

• A minimum of 8 months to 1 year of experience in a call center.

• Ability to multitask and solve problems effectively.

• Reside in cities where Solvo has a presence: Cali, Medellín, Bogotá, Barranquilla, Armenia, Bucaramanga, and Ibagué.

• Full availability for rotating shifts from Monday to Sunday.

• Pass a skills assessment test.

• Basic secondary education.

• Advanced proficiency in English.

• Advanced proficiency in French.

• Advanced proficiency in Spanish.

🏝️ Benefits

• Connectivity assistance.

• 100% remote position.

• Fully paid training.

• Multicultural and stable work environment.

• Opportunity to work with a globally recognized brand.