Traveler Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for clinician payroll inquiries, offering assistance regarding pay, deductions, stipends, and pay statements.

• Address and resolve payroll and billing discrepancies in collaboration with payroll, accounting, and operations teams.

• Execute payroll and billing corrections while ensuring adherence to critical deadlines.

• Create and format submission-ready resumes, ensuring that candidate profiles align with client specifications.

• Review candidate documentation for precision, completeness, and compliance.

• Handle incoming inquiries via chat, phone, and messaging platforms.

• De-escalate delicate situations and deliver professional, empathetic service.

• Respond to outreach campaigns and direct qualified interest to recruiting teams.

• Maintain precise documentation across various systems, meeting quality and compliance standards.

• Identify opportunities to enhance workflows, communication, and the traveler experience.

• Collaborate effectively with recruiters, recruitment leaders, payroll, accounting, operations, and customer support teams.

⛳️ Requirements

• Strong problem-solving and critical thinking capabilities.

• Outstanding communication and customer service skills.

• Proficiency in managing sensitive conversations and de-escalating difficult situations.

• High attention to detail with an emphasis on data accuracy.

• Ability to prioritize and handle multiple responsibilities in a dynamic environment.

• Comfort with working across diverse systems and platforms.

• Proficiency in Microsoft Office Outlook, Word, and Excel.

• Capability to thrive in a fast-paced and complex environment while maintaining a sense of urgency.

• Ability to foster and sustain productive working relationships with cross-functional colleagues.

• Will consider any suitable combination of education, training, and experience.

• Preferred: Experience in supporting payroll, billing, or financial inquiries.

• Preferred: Background in staffing, healthcare staffing, recruiting operations, or customer support.

• Preferred: Familiarity with UKG, CRM systems, or customer communication platforms.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability coverage.

• Short-Term Disability, Accident, and Critical Illness benefits.

• Legal Assistance, Identity Protection, and Pet Coverage.

• Retirement Plan with Employer Matching.

• Generous vacation plan.

• 8.5 paid holidays.

• Benefits commence on Day 1.