Traveler Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for clinician payroll questions, offering support on pay, deductions, stipends, and pay statements.

• Investigate and resolve payroll and billing discrepancies in collaboration with payroll, accounting, and operations teams.

• Execute payroll and billing corrections while adhering to essential deadlines.

• Create and format submission-ready resumes, ensuring candidate profiles align with client specifications.

• Review candidate documentation for precision, completeness, and compliance.

• Handle incoming inquiries via chat, phone, and messaging platforms.

• De-escalate sensitive situations while delivering professional and empathetic service.

• Address outreach campaigns and direct qualified interest to recruitment teams.

• Keep meticulous documentation across systems and adhere to quality and compliance standards.

• Recognize opportunities to enhance workflows, communication, and the traveler experience.

• Partner with recruiters, recruitment leaders, payroll, accounting, operations, and customer support teams.

⛳️ Requirements

• Strong analytical and problem-solving skills.

• Outstanding communication and customer service skills.

• Capable of managing sensitive discussions and de-escalating difficult situations.

• Keen attention to detail with a strong emphasis on data accuracy.

• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.

• Comfortable navigating various systems and platforms.

• Proficient in Microsoft Office Outlook, Word, and Excel.

• Capable of thriving in a fast-paced and complex setting while maintaining a sense of urgency.

• Ability to foster and sustain productive working relationships with cross-functional colleagues.

• Acceptable combination of education, training, and experience will be considered.

• Preferred: Experience in supporting payroll, billing, or financial inquiries.

• Preferred: Background in staffing, healthcare staffing, recruiting operations, or customer support.

• Preferred: Familiarity with UKG, CRM systems, or customer communication platforms.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability coverage.

• Short-Term Disability, Accident, and Critical Illness benefits.

• Legal Assistance, Identity Protection, and Pet Coverage.

• Retirement Plan with Employer Match.

• Generous vacation policy.

• 8.5 paid holidays.

• Benefits commence on Day 1.