Travel Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist customers throughout their booking experience

• Operate within various domains such as ticketing, rebookings, refunds, schedule modifications, or frontline assistance

• Manage inbound phone and live chat inquiries, as well as crucial back-office administrative responsibilities

• Provide precise, timely, and compassionate customer service

• Utilize Sabre GDS and contemporary CRM systems to facilitate quick resolutions and uphold high service standards

• Promptly escalate complex issues and identify friction points in the customer journey

• Work collaboratively with colleagues and leadership to foster a supportive team environment

• Align daily activities with team goals and consistently achieve performance benchmarks

• Monitor individual performance and take responsibility for results

• Recognize operational bottlenecks and workflow discrepancies, taking proactive corrective measures

• Offer suggestions to enhance processes and avoid recurring problems

• Leverage operational metrics to prioritize tasks and continuously test and improve workflows

⛳️ Requirements

• Proven experience in travel customer service, ticketing operations, or airline support

• Extensive, hands-on capability to independently handle ticketing, reissues, schedule changes, and fare rule compliance using Sabre GDS

• Effective, professional, and empathetic communication skills via phone, live chat, and email

• Proficient in using digital collaboration tools

• Ability to excel in a fast-paced, independent remote work setting

• Demonstrates initiative and operates with a sense of urgency

• Maintains high standards for quality and attention to detail

🏝️ Benefits

• Flexibility to work remotely

• Opportunities for global career advancement

• Environment focused on high growth and innovation

• Meaningful work centered on human values

• Empowering culture that values ownership, collaboration, and continuous improvement