Travel Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist customers throughout their booking experience

• Manage ticketing, rebookings, refunds, schedule modifications, or frontline assistance depending on business needs and expertise

• Offer support via phone, live chat, written communication, administrative tasks, and back-office responsibilities

• Provide accurate, prompt, friendly, and empathetic customer service

• Raise issues as necessary and share insights to enhance the customer experience

• Collaborate effectively with colleagues and leaders within a supportive and cooperative team environment

• Monitor individual performance, take accountability for outcomes, and contribute to team goals

• Identify workflow challenges, resolve them or seek assistance, and propose process enhancements

• Utilize data to prioritize tasks and make informed decisions daily

• Leverage Sabre GDS and CRM systems to address customer concerns and ensure high-quality experiences

⛳️ Requirements

• At least 3 years of experience in a comparable travel support position

• Advanced knowledge of Sabre GDS, including ticketing, modifications, reissues, and fare regulations

• Strong grasp of fare regulations, particularly regarding change fees and reissues

• Confident in communicating with customers via phone, possessing excellent spoken English

• Proficient in managing instant/live chat customer interactions

• Exceptional written English abilities

• Strong dedication to outstanding customer service

• High level of attention to detail and precision

• Willingness and capability to work across 7 days a week on a 24-hour schedule

• Comfortable utilizing digital tools in a dynamic, remote work setting

🏝️ Benefits

• Remote work

• Flexibility

• Meaningful work

• Global career opportunities

• Opportunity to work at a high-growth, innovative company

• Chance to influence customer journeys through intelligent, human support