Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a specialist in the Dutchie ECommerce platform, catering to all legal cannabis markets.

• Provide assistance to dispensary and consumer clients through email, phone, and live chat.

• Diagnose and resolve hardware and software issues while handling multiple problems at once.

• Test solutions for new and emerging issues.

• Engage in knowledge sharing across various teams.

• Offer product insights for future development of the platform.

• Operate within the hours of 5am–6pm PST from Monday to Friday, and 6am–6pm PST on Saturday and Sunday.

• Be available for evening, weekend, and holiday shifts.

⛳️ Requirements

• At least 1 year of experience in a customer support position with strong problem-solving skills.

• Outstanding written and verbal communication abilities.

• Proficient in web-based software, CRM systems, and Google Suite.

• Willingness to work evenings, weekends, and holidays as necessary.

• Open availability for evening, weekend, and holiday shifts.

• Experience in the legal cannabis sector or with a customer support team is a plus.

• Familiarity with the Dutchie platform is a bonus.

• Knowledge of Zendesk, Salesforce, Slack, and Zoom is an advantage.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Stock options available for all employees.

• Office stipend to assist with work-from-home space setup.

• Paid vacation days.

• Paid sick days.

• Opportunities for career advancement.