Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Addressing customer inquiries through email, chat, and phone (both inbound and outbound)

• Efficiently and professionally resolving customer queries

• Escalating complicated issues as necessary

• Keeping precise records in customer support systems

• Adhering to client procedures and quality benchmarks

• Contributing to customer satisfaction and ongoing service enhancement

⛳️ Requirements

• Located in Europe with valid work authorization

• Native or professional proficiency in the ICELANDIC language

• Strong communication skills in English

• Preferred 1–3 years of experience in customer support or customer service

• Comfortable engaging through phone, email, and chat

• Familiarity with CRM or customer support platforms (such as Zendesk, Freshdesk, Intercom, or similar) is a plus

• Capable of working independently in a remote setting

• Reliable internet connection and appropriate home office arrangement with a laptop or desktop

🏝️ Benefits

• Fully remote work opportunity within Europe

• Chance to collaborate with international companies

• AI-enhanced customer support environment

• Ongoing learning and development opportunities

• Potential for long-term collaboration based on project availability