Travel Support Agent – Swedish, Norwegian

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Aid travelers with new reservations, itinerary modifications, emergency situations, and intricate requests.

• Deliver compassionate and professional assistance through phone, email, and chat channels.

• Ensure that every interaction embodies the company's principles of promptness, care, and efficiency.

• Collaborate with Tech, Sales, Customer Success, and Product teams to address user concerns.

• Remain informed about airline policies, travel regulations, and system updates.

⛳️ Requirements

• Comprehensive knowledge of Amadeus GDS, with a minimum of 3 years of experience.

• Proficient in flight bookings, including managing special requests, voluntary and involuntary changes, ticket issuance, and refunds.

• Experience in booking accommodations, trains, buses, rental vehicles, and ground transport.

• Fluency in Swedish, Norwegian, and English, both spoken and written.

• Familiarity with Danish and/or Finnish is advantageous.

• Availability to work evenings, night shifts, and weekends from home on a shift-based schedule.

• A genuine enthusiasm for customer service, with outstanding communication skills and a solution-focused approach.

• Prior experience with Zendesk is an added benefit.

🏝️ Benefits

• Fully remote working model.

• Opportunities for training, learning, and professional development.

• A supportive, ambitious, and diverse international team.