Travel Support Agent – Swedish, Finnish

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Support travelers with new reservations, itinerary modifications, disruptions, urgent matters, and intricate requests.

• Deliver compassionate, professional assistance through phone, email, and chat channels.

• Ensure that every engagement embodies DIB's principles of promptness, care, and efficiency.

• Collaborate with Tech, Sales, Customer Success, and Product teams to address user concerns.

• Remain informed about airline policies, travel regulations, and updates to systems.

⛳️ Requirements

• In-depth knowledge of Amadeus GDS, with a minimum of 3 years of experience.

• Proficient in flight reservations, including managing special requests, voluntary and involuntary modifications, ticket issuance, and refunds.

• Experience in booking accommodations, trains, buses, rental vehicles, and ground transportation.

• Fluency in spoken and written Swedish, Finnish, and English.

• Familiarity with Danish and/or Norwegian is an advantage.

• Availability to work evenings, night shifts, and weekends from home on a rotational basis.

• A genuine enthusiasm for customer service, paired with outstanding communication abilities and a solution-focused approach.

• Experience with Zendesk is a plus.

🏝️ Benefits

• Fully remote working arrangement.

• Opportunities for training, learning, and professional development.

• Supportive, ambitious, and diverse team environment.