Travel Consultant – Executive Desk Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Coordinate intricate domestic and international travel arrangements for esteemed corporate clients, covering air travel, car rentals, accommodations, ground transportation, and transfers.

• Provide guidance to clients regarding international travel prerequisites and concerns.

• Ensure adherence to client travel policies, authorization protocols, and procedures.

• Facilitate airline upgrades and ticket purchases using preferred program points.

• Verify the accuracy of all reservations through reconfirmation.

• Monitor travelers' flights and experiences while en route, proactively addressing any disruptions.

• Leverage supplier programs to meet traveler preferences and request upgrades.

• Offer additional services such as dinner reservations and tee times to enhance client experience.

• Foster strong relationships with clients and travel suppliers.

• Anticipate client needs by analyzing travel patterns and preferences.

• Conduct quality control on traveler profiles and preferences.

• Advise clients on safety, government regulations, supplier support, opportunities for savings, and routing options.

• Investigate and resolve travel-related issues efficiently.

• Comply with company protocols regarding customer service, PNRs, profiles, ticketing, management information systems, productivity, attendance, and accuracy.

• Provide support to the After-Hours department during emergencies or inclement weather.

• Participate in staff and training meetings while keeping abreast of current industry knowledge.

• Deliver customer service in accordance with WTI phone systems and standards.

• Notify the manager of potential issues and propose corrective measures.

• Achieve performance benchmarks set for Executive Corporate Travel Consultants.

• Carry out additional responsibilities as required under the Concierge program.

⛳️ Requirements

• Highly proficient and knowledgeable in executive-level corporate travel consulting.

• Capability to arrange complex domestic and international travel, including air travel, car rentals, hotels, ground transportation, and transfers.

• Understanding of international travel requirements, including passports, visas, and vaccinations.

• Comprehensive understanding of client travel policies, guidelines, authorization protocols, and procedures.

• Proficiency in processing airline upgrades and purchasing tickets using preferred program points.

• Ability to track flights utilizing a third-party application and employ supplier programs.

• Knowledge of traveler safety considerations, government travel regulations, airline rules, tariffs, and industry standards.

• High level of competency in operating a global distribution system (GDS).

• Excellent verbal and written communication skills.

• Strong customer service orientation, demonstrating diplomacy and tact.

• Capable of working under pressure and independently.

• Sound judgment and effective time management skills.

• Proficient in using WTI phone systems and management information systems.

• Must be able to remain seated for extended periods, respond to phone calls, and type on a computer keyboard.

• Required to attend staff and training meetings, either virtually or in person.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Access to exclusive travel deals and benefits.