Travel Consultant – Corporate International/Complex

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Respond to client calls and emails in a timely manner regarding new travel requests or modifications to existing itineraries.

• Use Sabre to accurately and efficiently book and issue airline, hotel, car, and other reservations.

• Maintain adequate account knowledge to assist clients without delay.

• Review queues daily to ensure the accuracy and completeness of issued tickets.

• Manage service non-stop programs including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.

• Offer travel expertise to clients.

• Provide quotes for international travel and assess restrictions, non-refundable conditions, Open Skies, and FAA regulations.

• Achieve management-defined KPIs, such as productivity, transactions, attendance, and adherence to schedules.

• Liaise with airlines regarding flight changes, seating arrangements, and upgrades while updating clients accordingly.

• Adhere to ADTRAV policies, procedures, and approved traveler-service workflows.

• Deliver exceptional customer service, demonstrate empathy, and resolve travel-related issues.

• Collaborate with other agents and employees to troubleshoot problems, gather information, and serve travelers.

• Enhance knowledge of ADTRAV's industry and customer demographic.

• Engage in ongoing training sessions.

• Embody ADTRAV's company values and maintain relationships with employees, partners, vendors, and clients.

• Follow company policies and procedures diligently.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• Minimum of 2 years of experience in booking both domestic and international travel; experience with complex international travel is a plus.

• Proficient in using a GDS System; Sabre is mandatory, while Amadeus is an advantage.

• Strong knowledge of city, airline, hotel, and car rental codes.

• Familiarity with federal travel regulations, the Fly America Act, and the Open Skies Agreement.

• Excellent computer and typing skills, including the ability to navigate quickly between applications and utilize shortcut keys.

• Proven experience in learning and utilizing technology and multiple applications and monitors concurrently.

• Capacity to consistently provide outstanding customer service.

• Experience with the Microsoft Office suite (Outlook, Word, Excel).

• Exceptional English written and verbal communication abilities.

• Strong listening skills.

• High attention to detail with a focus on accuracy and quality.

• Robust organizational and problem-solving skills.

• Ability to manage multiple priorities and complete tasks with minimal supervision.

• Proficient in clearly communicating ideas and receiving feedback and guidance.

• Capability to work collaboratively with both internal and external customers/clients.

• Ability to work remotely while meeting company home-office requirements.

• Capacity to sit and work at a computer for extended periods.

• Ability to successfully complete and pass new hire and department-specific training.

• Commitment to maintaining confidentiality of company and client information.

• Availability to work Monday through Friday between 7am and 7pm CT.

• Ability to work on some weekends and holidays as required.

• Successfully pass a credit, criminal, and/or employment reference background check.

🏝️ Benefits

• Quarterly bonuses based on achieving specified KPIs.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• Flexible Spending Accounts.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Opportunity for remote work arrangements.

• Continuous training and professional development.