Travel Consultant, After Hours

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Engage in consultative discussions with client travelers to accurately make travel reservations and fulfill travel program requirements.

• Develop and maintain relationships between World Travel, Inc. and its clientele.

• Coordinate intricate domestic and international corporate travel, including flights, car rentals, hotels, ground transportation, and transfers.

• Inform travelers about international travel protocols and potential concerns.

• Implement client travel policies, guidelines, authorization prerequisites, and procedures.

• Advise clients and travelers on safety aspects, governmental regulations, preferred suppliers, cost-saving opportunities, and routing options.

• Investigate and address en-route traveler service issues.

• Deliver outstanding customer service and utilize the company phone system proficiently.

• Organize and manage workload effectively during assigned shift hours.

• Collaborate as a team member and support customer service operations.

• Maintain passenger name records, profiles, ticketing, management information systems, productivity, attendance, and accuracy of work.

• Ensure client support during emergencies and adverse weather conditions.

• Attend staff and training meetings for updates on the travel industry, office procedures, and company policies.

• Keep the immediate supervisor apprised of potential issues and suggest corrective measures.

• Foster cooperative working relationships with employees, clients, vendors, and colleagues.

⛳️ Requirements

• Proficient in Sabre Graphical/Classical and International systems.

• Capable of arranging intricate domestic and international corporate travel, including flights, car rentals, hotels, ground transportation, and transfers.

• Knowledgeable about international travel necessities, such as passports, visas, and vaccinations.

• Comprehensive understanding of client travel policies, guidelines, authorization conditions, and procedures.

• Familiarity with airline regulations, domestic tariffs, and other industry standards.

• Awareness of US Federal travel regulations and requirements related to US government contractors, including FAR and Fly America.

• High level of competence in operating a global distribution system (GDS).

• Availability to work nights, weekends, and holidays.

• Ability to perform well under pressure and work independently.

• Strong customer service skills, along with diplomacy, tact, and a professional phone demeanor.

• Good judgment and effective time management skills.

• Must participate in staff and training meetings, whether virtually or in person.

🏝️ Benefits

• Employee-owned organization.

• Shift differential may be available.

• Reasonable accommodations for the application and/or interview process.