Travel and Customer Service Coordinator

This is a fully remote position, open to applicants in France.

📋 Description

• Assist Global Study Managers in the planning and execution of ongoing clinical trial studies.

• Act as the primary contact for patient communications.

• Oversee patient travel arrangements and logistical aspects.

• Manage travel and transportation budgets for study participants.

• Engage in discussions with vendors and internal team members concerning the requirements of trial participants.

• Support hospital or clinical staff with the enrollment of trial participants and their visit schedules.

• Respond promptly to inquiries from trial participants and hospital/clinical personnel.

• Contribute to managing projects effectively to ensure profitability through streamlined work processes.

• Coordinate air, hotel, and ground transportation accommodations.

• Maintain precise data, establish databases, and transfer information between internal operating systems.

• Assist in generating reports.

• Collaborate with the Global Study Manager to define client and patient needs and requests.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Fluency in both French and English is mandatory.

• Multilingual capabilities are preferred.

• Preferably 2+ years of experience in the travel or pharmaceutical industry.

• Proficient in Microsoft Office applications.

• Capable of quickly and efficiently learning new procedures.

• Highly organized and focused on planning; skilled in prioritization and follow-up.

• Exceptional in cross-departmental communication.

• Demonstrates confidence and reliability in decision-making processes.

• Must have a personal computer and telephone for remote work.

• Updated operating system, anti-virus software, and password-protected devices are required.

• Chromebook is not supported.

🏝️ Benefits

• Part-time contract role, with the potential for up to 25 hours per week.

• Hourly compensation.

• Opportunity for remote work from a home office.

• Flexible work arrangements implied by the part-time schedule.