Transcription Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and evaluate audio/files submitted by digital reporters and other resources.

• Assign transcription and scoping tasks to both resources and vendors.

• Coordinate, manage, and monitor statuses as necessary.

• Communicate with resources regarding the status of audio/transcripts and other client inquiries.

• Provide constructive feedback on job submissions.

• Oversee the department inbox to promptly address client questions and various requests.

• Manage transcription-related phone inquiries.

• Coordinate deliverables with other Operations departments.

• Assist clients throughout the client-provided audio transcription request process, including offering cost estimates.

• Keep databases and job boards updated with current information.

• Conduct quality checks, format, and finalize transcripts as necessary.

• Recommend enhancements to transcription workflows, policies, and procedures through process improvements and/or technology usage.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor’s degree and/or a minimum of three years of experience in an office or customer-service environment, or a combination of education and industry experience is required.

• Transcription experience is preferred.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office applications.

• Strong attention to detail.

• Outstanding customer service abilities.

• Analytical and problem-solving skills.

• Good judgment and decision-making capabilities.

• Capacity to work in a professional and confidential setting.

🏝️ Benefits

• Medical

• Dental

• Vision

• Voluntary Term Life Insurance

• Voluntary Long Term Disability

• PTO

• Paid Holidays

• 401(k)

• Employee Assistance Program (EAP)