Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Lead virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Carry out knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer feedback and coaching throughout the training process.

• Assist learners who need additional support.

• Ready new hires for their transition from training to production.

• Work alongside Team Leads and management to ensure learner preparedness.

• Keep accurate training documentation and relay learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous involvement in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Excellent verbal and written English skills.

• Strong presentation and communication abilities.

• Comfortable delivering training in a virtual setting.

• Tech-savvy with the ability to learn new systems and platforms easily.

• Strong organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Excellent team player.

• Willingness to work during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Able to work as an Independent Contractor.

• Windows 11 PC required; Mac is not supported.

• Minimum of 16 GB RAM.

• Dual monitors required.

• Webcam and wired USB headset necessary.

• i5 processor or higher needed.

• Fibre internet with a wired Ethernet connection required.

• Backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in México.

• Strong written and verbal English communication skills are essential.

• English resume is required.

• Completion of all stages of the hiring process, including a background check.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training sessions.

• Fully remote work opportunity.

• Independent Contractor arrangement.