Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Execute knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners in need of extra support.

• Prepare new hires for their transition from training to production.

• Collaborate closely with Team Leads and management to ensure learner readiness.

• Keep accurate training records and update on learner progress.

• Adjust training methods when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Strong organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Available for immediate start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• English resume required.

• Must be a Mexican national currently living in Mexico.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.

• 100% remote work.