Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to newly hired customer experience representatives.

• Lead virtual training sessions effectively.

• Articulate processes, procedures, systems, and customer service expectations clearly.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and identify areas requiring further knowledge.

• Conduct knowledge checks, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need extra guidance.

• Prepare new employees for their transition from training to production.

• Work collaboratively with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate updates on learner progress.

• Adjust training content when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training is required.

• Experience in healthcare/medical customer service is essential.

• Background in training customer service/contact center teams is necessary.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy with a willingness to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-player attitude.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and a suitable remote workspace.

• Comfort in working as an Independent Contractor.

• Must use a Windows 11 PC (Mac systems are not supported).

• At least 16 GB RAM is required.

• Dual monitors are preferred.

• Must have a webcam and wired USB headset.

• i5 processor or higher is necessary.

• Must have fibre internet with a wired connection (Ethernet cable).

• A backup power solution is required.

• Familiarity with Microsoft Teams and Office 365 is necessary.

• An English resume is mandatory.

• Must be a Mexican national currently living in México.

• Completion of all stages of the hiring process, including English Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Live Interview, and Background Check, is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work from México.