Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new representatives in customer experience.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to cater to different learning styles.

• Monitor understanding among learners and identify any knowledge gaps.

• Conduct assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who require additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate progress of learners.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer experience.

• Previous experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Excellent spoken and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Availability to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable functioning as an Independent Contractor.

• Must have a Windows 11 PC (Macs are not supported).

• 16 GB RAM is required.

• Dual monitors are preferred.

• Webcam and wired USB headset are necessary.

• Must have an i5 processor or higher.

• Fibre internet with a wired Ethernet connection is required.

• A backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365 is essential.

• Must be a Mexican national currently residing in México.

• Strong written and verbal communication skills in English are required.

• An English resume is mandatory.

• Must complete all phases of the hiring process, including a background check.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training sessions.

• Fully remote working arrangements.

• Requirement for a backup power solution for remote work setup.