Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new representatives in customer experience.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to diverse learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Facilitate knowledge assessments, exercises, role-plays, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who need extra support.

• Aid in preparing new hires for their transition from training to production roles.

• Collaborate closely with Team Leads and other leadership to ensure learner readiness.

• Keep precise training records and communicate progress to relevant stakeholders.

• Modify training delivery methods when processes, systems, or requirements undergo changes.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous background in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication capabilities.

• Comfortable delivering training in a virtual setting.

• Tech-savvy and eager to learn new systems and platforms.

• Exceptional organizational skills and keen attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mentality.

• Willingness to work U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac systems are not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset required.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution necessary.

• Familiarity with Microsoft Teams / Office 365.

• Completion of all stages of the hiring process, including English resume evaluation, pre-screen questionnaire, one-way video interview, live interview, and background check.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Must hold Mexican nationality and reside in Mexico.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work opportunity.

• Requirement of a backup power solution for remote work setup.