Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods to cater to various learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Carry out knowledge assessments, exercises, role-playing, and practical activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for a smooth transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training content when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer experience.

• Previous experience in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and able to quickly learn new systems and platforms.

• Strong organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching a variety of learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Must possess a reliable computer, internet connection, headset, and appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Must have a Windows 11 PC (Mac is not supported).

• 16 GB RAM is required.

• Dual monitors are necessary.

• Webcam and wired USB headset are required.

• i5 processor or better is a must.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution is required.

• Proficiency in Microsoft Teams / Office 365 is necessary.

• An English resume is required.

• Must be a Mexican national currently living in Mexico.

• Completion of all hiring process stages is mandatory, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training provided.

• Completely remote work setup.