Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Monitor learners' comprehension and pinpoint knowledge gaps.

• Execute knowledge assessments, exercises, role-playing, and practical activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for a smooth transition from training to production roles.

• Collaborate with Team Leads and management to ensure learner preparedness.

• Keep precise training records and relay learner progress effectively.

• Adjust training content in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in training within a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Previous background in delivering training to customer service/contact center teams.

• Minimum of 1 year experience in remote work.

• Must be fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adaptable to new systems and platforms.

• Highly organized with a keen attention to detail.

• Patient, approachable, and skilled in coaching various types of learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Must be comfortable working as an Independent Contractor.

• Required: Windows 11 PC; Mac is not supported.

• Must have 16 GB RAM.

• Dual monitors are necessary.

• Webcam and wired USB headset are required.

• i5 processor or better is essential.

• Fibre internet with a wired Ethernet connection is a must.

• Backup power solution is needed.

• Familiarity with Microsoft Teams / Office 365 is required.

• Strong written and verbal communication skills in English are necessary.

• An English resume is required.

• Must be a Mexican national currently residing in Mexico.

• Completion of all hiring process stages, including background check, is mandatory.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Work fully remotely.

• Flexible remote workspace arrangements.

• Independent Contractor status.