Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver engaging and well-structured training sessions to new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Monitor learner comprehension and identify any knowledge gaps.

• Carry out knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production roles.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Maintain precise training records and communicate progress regarding learners.

• Adjust training content when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior training experience in a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Previous experience conducting training for customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation abilities and effective communication skills.

• Confident in delivering training in a virtual format.

• Technologically proficient and adaptable to new systems and platforms.

• Strong organizational skills with meticulous attention to detail.

• Patient and approachable, capable of coaching diverse learners.

• Team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Open to working as an Independent Contractor.

• Must have a Windows 11 PC (Mac is not supported).

• 16 GB of RAM required.

• Dual monitor setup is necessary.

• Webcam and wired USB headset are required.

• i5 processor or higher is a must.

• Fibre internet with a wired Ethernet connection is required.

• A backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365 is essential.

• Must be a Mexican national currently residing in México.

• All resumes must be submitted in English.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work opportunity.

• Independent Contractor arrangement.