Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to different learning styles.

• Monitor learners' comprehension and pinpoint knowledge gaps.

• Conduct knowledge assessments, practical exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to learners.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Maintain accurate records of training and communicate progress to relevant parties.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Experience in healthcare/medical customer service is essential.

• Background in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adaptable to learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Able to work during U.S. business hours.

• Available for immediate start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must use a Windows 11 PC (Mac not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset needed.

• i5 processor or better is required.

• Must have fibre internet with a wired Ethernet connection.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365.

• An English resume is required.

• Must be a Mexican national currently residing in México.

• Must complete all phases of the hiring process, which includes a background check.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• 100% remote work opportunity.