Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct engaging and organized training sessions for new customer experience representatives.

• Facilitate virtual training in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to cater to diverse learning styles.

• Assess learner comprehension and identify any knowledge deficiencies.

• Execute knowledge assessments, exercises, role-playing activities, and practical tasks.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners needing additional support.

• Aid in preparing new employees for their transition from training to production.

• Collaborate closely with Team Leads and other leadership members to ensure learner readiness.

• Keep precise training records and report on learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Willingness to work U.S. business hours.

• Availability to start immediately.

• Must have a reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• 16 GB RAM minimum.

• Dual monitor setup needed.

• Webcam and Wired USB Headset required.

• i5 processor or better.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution necessary.

• Proficiency in Microsoft Teams / Office 365.

• English resume is mandatory.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote working arrangement.

• Independent Contractor status.