Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Execute knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners needing additional support.

• Prepare new hires for their transition from training to production roles.

• Collaborate with Team Leads and management to ensure learner preparedness.

• Keep accurate training records and report on learner progress.

• Modify training as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all stages of the hiring process, including resume evaluations, questionnaires, video interviews, live interviews, and background checks.

⛳️ Requirements

• Previous experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Prior experience in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written proficiency in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Willing to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors needed.

• Webcam and wired USB headset are necessary.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution is needed.

• Proficiency with Microsoft Teams / Office 365.

• English resume is mandatory.

• Must be a Mexican national residing in Mexico.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Independent Contractor arrangement.