Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training to new representatives in customer experience.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and expectations in customer service.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Implement knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who require additional support.

• Prepare new hires for their transition from training to actual work.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and update on learner progress.

• Modify training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous training delivery experience for customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills with a keen attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Must be comfortable working during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Willing to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset needed.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is essential.

• Proficiency with Microsoft Teams / Office 365 is required.

• Must be a Mexican national currently living in México.

• All resumes should be submitted in English.

• Must complete all stages of the hiring process, including an English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Fully remote working arrangement.

• Independent Contractor setup.