Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Implement various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Carry out knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who require extra support.

• Prepare new hires for a seamless transition from training to production.

• Collaborate with Team Leads and other leadership members to ensure learner readiness.

• Keep accurate training records and report on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous training experience with customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and comfortable with learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented attitude.

• Willingness to work during U.S. business hours.

• Available to start immediately.

• Access to a reliable computer, internet connection, headset, and a suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national residing in México.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• English resume required.

• Completion of all stages in the hiring process, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Fully remote work arrangement.