Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and expectations related to customer service.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who may need extra support.

• Prepare new hires for their transition from training to production roles.

• Work collaboratively with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate progress to relevant stakeholders.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Previous experience in training within a BPO/contact center environment.

• Essential background in healthcare/medical customer service.

• Prior experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong skills in presentation and communication.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Strong organizational abilities and attention to detail.

• Patient, approachable, and capable of coaching a diverse range of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Must use a Windows 11 PC (Macs are not supported).

• Minimum of 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• Processor must be an i5 or higher.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is necessary.

• An English resume is required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Flexible remote work arrangement.

• Independent Contractor terms.