Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Lead virtual training sessions effectively.

• Articulate processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge assessments, exercises, role plays, and practical activities.

• Deliver constructive feedback and coaching to participants.

• Assist learners who require additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and management to ensure learner readiness.

• Maintain precise training records and communicate learner progress effectively.

• Adjust training content as needed when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in training within a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and able to coach various types of learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac is not supported).

• Minimum 16 GB RAM.

• Dual monitors required.

• Webcam and wired USB headset essential.

• i5 processor or higher needed.

• Fibre internet with a wired Ethernet connection required.

• Backup power solution necessary.

• Familiarity with Microsoft Teams / Office 365.

• English resume is mandatory.

• Must be a Mexican national currently residing in Mexico.

• Completion of all hiring process stages, including a background check, is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work opportunity.

• Requirement for a backup power solution for remote setup.