Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods to accommodate various learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Execute knowledge assessments, exercises, role-playing scenarios, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who require extra support.

• Prepare new hires for a smooth transition from training to production.

• Work collaboratively with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate learner progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential healthcare/medical customer experience.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Comfortable working U.S. business hours.

• Available to begin immediately.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC required; Mac systems are not supported.

• Minimum of 16 GB RAM.

• Dual monitors are necessary.

• Webcam and wired USB headset required.

• i5 processor or higher is essential.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is necessary.

• Proficient in Microsoft Teams / Office 365.

• English resume is required.

• Must be a Mexican national currently residing in Mexico.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Backup power solution requirement supports uninterrupted remote work.