Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Conduct virtual training sessions effectively.

• Clarify processes, procedures, systems, and customer service standards.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Implement knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching during the training period.

• Assist learners who need additional support.

• Prepare new employees for their transition from training to production.

• Work collaboratively with Team Leads and management to ensure learner readiness.

• Keep accurate training records and communicate learner progress effectively.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior training experience in a BPO/contact center environment.

• Essential healthcare/medical customer service experience.

• Experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Outstanding spoken and written English skills.

• Excellent presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy with a willingness to learn new systems and platforms.

• Strong organizational skills and meticulous attention to detail.

• Patient, approachable, and skilled in coaching various types of learners.

• Team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to begin immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac systems are not supported).

• 16 GB RAM required.

• Dual monitor setup is necessary.

• Webcam and wired USB headset are required.

• i5 processor or higher is needed.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is a must.

• Must be a Mexican national currently living in México.

• Strong written and verbal communication skills in English are required.

• An English resume is mandatory.

• Must complete all stages of the hiring process, including a background check.

🏝️ Benefits

• Weekly payments made in arrears.

• Paid training sessions.

• Fully remote work opportunity.

• Requirement for a backup power solution in a remote setup.