Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training to new customer experience representatives.

• Conduct virtual training sessions in a professional and engaging manner.

• Clarify processes, procedures, systems, and customer service expectations.

• Utilize diverse teaching methods to accommodate various learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Execute knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Equip new hires for a smooth transition from training to production.

• Partner with Team Leads and management to ensure learner preparedness.

• Keep accurate training records and communicate progress to stakeholders.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills with a keen attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Willing to work during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and an appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC; Mac systems are not supported.

• 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• i5 processor or better is needed.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is essential.

• Proficiency in Microsoft Teams / Office 365.

• An English resume is required.

• Must be a Mexican national residing in México.

• Required to complete the English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payments in arrears.

• Compensated training sessions.

• Fully remote work opportunity.

• Flexible remote-work arrangement as an independent contractor.